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Contents 1 Q: I purchased a boxed copy of SR2020 - where is the CD Key located? 2 Q: What is the current version of the game? How do I update? 3 Q: I have purchased SR2020 but after playing only a short time I get a popup box in the game that says I am playing a "Demo Version". How do I fix this? 4 Q: I have purchased a boxed copy, running Windows Vista, and after I insert the CD and/or start the SETUP the installer doesn't start up. How can I get it installed? 5 Q: I have purchased the German language version of SR2020, and upon starting it asks me for my CD Key again and won't accept it. 6 Q: I've installed SR2020 and my Tutorials do not work. How can I fix this? 7 Q: I've installed SR2020: Gold Edition and am only seeing white rectangles on the main menu; how can I fix this? 8 Q: Is it possible to switch between English and German in SR2020? 9 Q: If I purchase from GamersGate, can I make a backup of the installer? 10 Q: I purchased Supreme Ruler 2020 on Steam. The manual also talks about features available in the Global Crisis Expansion Pack. Is this Expansion Pack available to Steam users? 11 Q: How do I register with the Paradox Forum For Supreme Ruler 2020 ?

Q: I purchased a boxed copy of SR2020 - where is the CD Key located?

A: For the original SR2020, in North American versions the CD-Key is located on the back of the manual. In most other versions the CD-Key is printed on the CD Disc itself.

For the Gold Edition, the CD-Key is printed on an insert page in the CD case.

Q: What is the current version of the game? How do I update?

A: Check out Here.

Q: I have purchased SR2020 but after playing only a short time I get a popup box in the game that says I am playing a "Demo Version". How do I fix this?

A: This happens if a corrupted or invalid CD Key is detected. This could have happened due to a previous installation of SR2020 that was not fully uninstalled.

Solution in Systems not running Windows Vista:

• Uninstall (using either the 'Uninstall' option in the the Supreme Ruler 2020 Windows Program menu, or through the Add/Remove Programs option in the control panel.
• Do a full re-installation.
• Check for Updates to make sure you are running the most recent version, or if you have already downloaded the most recent update then run the Update file.

Alternately, you could do the Solution listed below for systems with Vista.

Solution in Systems running Windows Vista:

Unfortunately Vista can keep certain corrupted registry entries even after a full uninstall. To eliminate these entries, you should run the following procedure:

• Make sure you have Updated to version 5.4.1 or later (the most recent update).
• Start any Scenario or Campaign.
• In the game, press CTRL-SHIFT-S to get up the Games setting screen.
• In the text box at the bottom of the popup, type: cheat allowcheats
• In the text box at the bottom of the popup, type: cleanreg
• Quit to desktop, and re-run the game. It will ask you to re-enter your CD Key.

Q: I have purchased a boxed copy, running Windows Vista, and after I insert the CD and/or start the SETUP the installer doesn't start up. How can I get it installed?

A: Due to additions in Windows Vista regarding User Account Control (UAC) and security scans of programs before they start, in some Vista configurations Windows will run a very lengthy scan of a large program when it is first started up. On some systems this scan is quick (or may not even happen at all), while on other systems it may take 1-2 minutes or even longer to complete. During this time, no dialog or warning box will appear, and in some cases you will not even get a "busy" mouse cursor. This problem is not unique to SR2020 and will happen with any other installer that is composed of a large single file.

The only solution to this is to start the installer (only once) and wait for the initial screen to come up. It is important to note that once SR2020 is installed it no longer requires inserting the original CD, so this delay will only occur during the initial installation.

Q: I have purchased the German language version of SR2020, and upon starting it asks me for my CD Key again and won't accept it.

A: Some German production was printed with CD-Keys that don't properly work on a non-updated version of the game. The solution is to make sure to 'Check for Updates' during the install process and run the Update before launching the game. Once updated (to version 5.4.2 or later), the game will accept your key and start normally.

If the game is already installed, you can update to the latest version using the Check for Updates selection in the Supreme Ruler 2020 Windows Program Menu. This will automatically obtain the correct update for the version you are running. Alternately, you can download the latest update exe from BattleGoat's Update link. Once updated, run the game and enter your key, and it should work properly.

Q: I've installed SR2020 and my Tutorials do not work. How can I fix this?

A: The release of Update 6 originally had an issue that would cause the Tutorials list to be empty and/or the Tutorials not to function. We have posted an incremental patch to correct the problems with the Tutorials in version 5.6.2. (Version number stays the same; only change is that the tutorial list has been fixed.)

Run a 'Check for Updates' from the Supreme Ruler 2020 Windows Program menu and you will get a small incremental patch to fix the tutorial issue.

Q: I've installed SR2020: Gold Edition and am only seeing white rectangles on the main menu; how can I fix this?

A: This is caused by a corrupted or incomplete installation existing on your computer. Do a full uninstall (important!) and then re-install the game from your original CD or download file and the problem should be resolved.

Q: Is it possible to switch between English and German in SR2020?

A: If the game has been updated to Update 4 (version 5.4.1) or later, then it is possible to switch the interface between English and German. Unfortunately there is no in-game setting for this yet, but it can be manually switched by the following process:

• Open a window to the directory where SR2020 was installed.
• Open the folder named 'Registry'
• Double click on the file 'Switch-German.reg' or 'Switch-English.reg'. You may see a security/confirmation prompt, respond OK and the change will be recorded in your registry.

Q: If I purchase from GamersGate, can I make a backup of the installer?

A: During the installation of Supreme Ruler 2020 or Supreme Ruler 2020 Global Crisis, a copy of the installation EXE is located on the system. If you wish to make a back up copy of the installer, simply look in the folder you specified for download before continuing with the installation. You should find the install EXE there and can make a copy of it. This can then be installed without requiring an internet connection. You will still require a valid product key.

Q: I purchased Supreme Ruler 2020 on Steam. The manual also talks about features available in the Global Crisis Expansion Pack. Is this Expansion Pack available to Steam users?

Steam currently only offers the original game, and does not offer the expansion pack. However, SR2020 sold on Steam is fully compatible with the Global Crisis expansion, which is available through many online stores including GamersGate. Playing the Expansion does not require a Steam connection when purchased from GamersGate, only the original game will require a connection in this case.

Q: How do I register with the Paradox Forum For Supreme Ruler 2020 ?

One of the features of the Paradox web forum is an avatar icon that will show for users that have registered their game with Paradox. Unfortunately this feature is not available to all sources of the game.

• Retail Box purchases: You will find a separate page enclosed in your package with a Paradox registration code (6 groups of four digits).
• Digital Download SR2020 purchases from Steam, Impulse, and other vendors: These purchases are registered with the site you purchased from (such as Steam), and there is no Paradox forum registration available.
• Digital Download SR2020:Gold Edition purchases from any source: For the Gold version only, your activation key is also used as the Paradox Forum registration code. (Please note that this is not possible for versions prior to Gold, such as the original SR2020 or the Global Crisis Expansion.)